WARRANTY TERMS AND CONDITIONS

ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR

BAUMANN LIVING US provides a warranty to the original purchaser of this product against defects in materials and workmanship for one year. If a product covered by this warranty is determined to be defective within the warranty period, BAUMANN LIVING US will repair or replace the defective part with a new or remanufactured part free of charge subject to terms and conditions stated herein.

To obtain a warranty service, proof of purchase in the form of a sales invoice or copy thereof is required to show that a product is within the warranty period. If any one of the documents cannot be produced, corresponding fees for labor and replacement parts will be charged.

Parts and Labor

There will be no charge for parts and labor during the warranty period. Replacement parts or units may be new or recertified and are upon BAUMANN LIVING US' option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty. Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such decision. Any unit or defective part that have been replaced shall become BAUMANN LIVING US' property. After the lapse of this warranty, a charge will be made on all labor and replacement of parts.

Types of Services

Defective Products must be sent to any BAUMANN LIVING US service center (where available) or to the authorized distributor to obtain a warranty service. BAUMANN LIVING US is neither responsible for the transportation / shipment costs to the service center / distributor, nor is BAUMANN LIVING US responsible to cover the return shipping to the customer. Product returns to BAUMANN LIVING US service centers or authorized distributor must utilize either the original carton box and shipping material or packaging that affords an equal degree of protection.

For home service (where available), the transportation fee of BAUMANN LIVING US service personnel will be charged to the customer, depending on the location. Our service personnel reserve all rights to refuse to attend to any equipment installed in an inaccessible location or any other hazardous situation.

LIMITATIONS AND EXCLUSIONS

BAUMANN LIVING US one-year limited warranty only covers defects in materials and workmanship; however, this warranty does not cover the following:

  1. Damage resulting from accidents, transport, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures outlined in the user's manual.
  2. Damage caused by negligence and poor maintenance.
  3. Defects or damage due to spillage of food/liquids or improper usage of electrical supply or electrical circuit, major fluctuations in voltage, exposure to rain or moisture, wrong fuel or oil used.
  4. Damage, losses, and defects as a result of fire, flood, or other Acts of God.
  5. Normal wear-and-tear, corrosion, rusting, or stains.
  6. Defects & damage arising from improper testing, operation, usage of the wrong component, demonstration, maintenance, installation, adjustment, or any alteration or modification of any kind.
  7. Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
  8. General maintenance & routine servicing.
  9. Claims for damaged/missing parts after 7 days from the date of purchase.
  10. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us, or if the unit has been dismantled or repaired by any person other than a BAUMANN LIVING US authorized technician.
  11. Any equipment/product which has its serial number removed or made illegible/tampered with.
  12. If the warranty card is altered, defaced, or erased in any manner whatsoever.
  13. If the unit is used for purposes other than household use, such as commercial use.

The one (1) year is for the mainboard and control PCB, motor, heating element, boiler and power supply. However, this warranty does not cover parts (i.e. accessories, filter, glass carafe, heating and grill plates, glass lid, pot, wire racks, drip tray, gaskets, water tanks, glass and plastic jar, blades, cutter, baskets, glass bowl, handle, trays, fuse, coffee holder, water and milk tank, silicon tubes, belts, gaskets, rubber connectors, gears, glass door, bulb, handle, interior and exterior casing) that are subject to wear and tear, rust, stains, or corrosion.

This one-year limited warranty does not cover Products sold “AS IS”, “FACTORY RECTIFIED”, or by a non-authorized reseller.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. BAUMANN LIVING US' TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING BAUMANN LIVING US' NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. BAUMANN LIVING US SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.

IMPORTANT: Please present sales invoice as proof of purchase whenever you require our service during the warranty period.